NCR CE's Find Out

NCR Customer Engineer IBEW Union effort

New England 125 CE Campaign files for 2nd Election   

By Michelle Teeter

Boston, Massachusetts: On Monday May 17th, the IBEW filed a petition on behalf of the New England 125 region CE’s.

This step was made possible by the CE’s themselves, perseverance, and their continued interest in being represented by the IBEW.

For more information on the election process, watch this video from the NLRB:

05/20/2010 Posted by | Front Page: Most Recent Events | Leave a comment

Chris Cheadle’s explains his idea of negotiation process



Cheadle’s goal : To make you afraid of negotiation.  BUT THEN: LISTEN TO IT A SECOND TIME, AND REALLY HEAR THE MESSAGE.

Ever heard of reverse psychology?  It’s NCR that is afraid of negotiating with YOU! You don’t sit down to negotiate for less! With a union, NCR is legally bound to negotiate in good faith. Cheadle’s version of negotiation process does not meet this requirement. 

Cheadle says that he’s the face of the negotiation team for NCR- but after the recent NCR announcement that Nancy Daniels will be taking over Well Mr. Cheadle- it seems that was just one more of your threats…oops sorry- “facts” turning out not be true at all.

“It’s all about trade”- Chris Cheadle. Sorry-WRONG AGAIN. To trade means exchange one thing for another. Sorry Chris. It’s all about negotiation: bargaining  for collective advantage. Cheadle claims he’s giving up nothing, but Why? Because he feels that giving a pay increase would be considered selling out the rest of the CE’s.  I don’t  know about you, but I have never felt like I was selling out my co-workers by accepting a pay increase. 

Now,listen closely at 2:58 seconds: Finally-something that’s true. “They (the union) will be the people representing your views. They’ll put their claims down..”  It’s correct that your union representation is about your views- what’s in your best  interests while your managers goals are much different. They are rated on keeping labor costs low, reducing overtime, pushing higher productivity. CE’s don’t benefit from these things, yet work hard to achieve them.  

The union works hard for what you want.

To gain the benefits of negotiation, you must first negotiate your benefits.

Is it a gamble?  No

What’s at risk? Nothing

What could you lose? Not a thing 


If the first negotiated contract isn’t what you thought it would be, you’ll have the opportunity to just vote No on it. End of story.

You won’t pay any dues until the contract is acceptable by the CE’s. Test drive it for free. Don’t like it- don’t buy it.

01/13/2010 Posted by | Front Page: Most Recent Events | Leave a comment

IBEW Calif Election Results – CE’s Lose 65 to 72

What happened in California

The IBEW lost 65 to 72. I can’t hide my disappointment about the loss in the IBEW election. NCR remains union-free today because of just 7 votes.

7 votes that prevented the entire 771 territory of Southern California from moving towards negotiating a contract. Argh!!

However, don’t think for one damn minute that means we have to give up.

I intend to finish what has been started.  So as long as the CE’s at NCR still need of change and protection from a greedy CEO who takes million dollar bonuses while freezing raises for everyone else, I’ll be here. As long as CE’s are still telling and showing the IBEW that they want a union, the IBEW will be here.

These execs at the top who only care about remaining in complete control of NCR to assure themselves fat paychecks, raises, and bonuses really showed their true colors here in California recently. What really has become crystal clear to me, is that NCR  will say and do anything they need to,

to prevent having to negotiate a contract with you.

  How far do you think NCR will go to stop you from having a Union?  

I must admit I was in for some big surprises myself, when finding the answers to this question.

I remember telling CE’s I visted that NCR would hold anti-union meetings and the entire group would be in attendance. I knew this to be true, based on what happened back in the New England the previous year. Yet, still thinking like a CE, didn’t think it could happen. I mean, who’s going to run the calls? It was never alright to just let the customer wait before, right? We had never had a meeting when everyone attended in the time I was at NCR. Heck, I think we had one meeting in the 4 years I was there, and it happened to fall on my day off.  If I wanted to drive the 45 mins there, it would be on my own time and in my own vehicle. Well, I did attend on my own time. I really thought it would be great to meet in person the members of my own territory. It just wasn’t so important that NCR would be willing to pay me for it.

   Apparently, keeping the union out is given a much higher priority then building teamwork or raising morale. The meetings that NCR held here in California really surpassed anything that was to be expected. CE’s were either required to attend or invited to attend (along with a footnote that it was strongly recommended for you to do so) a series of 3 meetings over 3 weeks. Whether or not the meetings were seen as mandatory varied greatly upon the managers who sent the notifications out and the CE’s personal feelings about varied things such as attending meetings on scheduled days off, wanting overtime, already made up their minds, ect.

   These meetings usually lasted from 2 hours up to over 3 1/2 hrs. Employees were fed breakfast or dinner. Some had to drive great distances of almost 3 hrs just to get to them. NCR paid overtime for travel and attendance at these meetings. In some cases, that meant 6 hrs travel and lets say 3 hrs of meeting time all at overtime rates! Now multiply that by 3 meetings. OMG!!  In less dramatic cases, travel may have been only an hour, but with a 3 hr meeting, that was still 5 hrs of overtime paid and not one call closed, not one SLA made, and not one customer problem fixed.

   I have since pointed out to some CE’s, what do you think all of this could mean to you?

   Since the year end (Pay for Performance) bonus is tied to the numbers you make, and of course numbers suffered and no one was performing while attending these   meetings, won’t NCR use those numbers to keep entirely or pay a smaller bonus to you at the end of the year because you were attending meetings that they held?

   Well, I guess that’s one way NCR will be able to get back some of the costs from having all of the meetings. 

   They’ll just use the CE’s bonuses to pay for them!  

Why did they hold these meetings at all? Why so many? NCR- Do they really care?

Final round of meetings week 3: After the dust settled and the last meeting was held, it was stunning to step back and realize that NCR had attempted to convince CE’s in the 3rd round of meetings that the wages of non-union CE’s (as seemingly low as most feel they are) are significantly higher than the wages being paid to CE’s who are currently members of the Teamsters in New York or of the IBEW in Canada.

So NCR’s argument at this point was if you join the union, you’ll make less money?

(But NCR did agree that non-union CE’s did not receive a raise for the last year when the union CE’s did get raises.)   


 Unfortunately, since NCR wasn’t willing to provide any written copies of the charts, graphs, and diagrams they used in their presentations to anyone (even when CE’s requested copies) it’s almost impossible to verify how accurate any of the data was. Obviously, I feel was the reason nothing in writing was given out. I believe that was no accident but a plan to deliberately mislead, confuse, and lie to employees of this company and to prevent them from voting Yes for the IBEW.

I have already talked with a number of CE’s who sat in these meetings, looking at these charts about the minimum someone with their position is being paid while thinking to themselves, ” but I’m not making that much.” However, anyone proposing a question that couldn’t be answered favorably towards NCR, received answers from Vicky Rennick like,” Good question, but I’ll be covering that in detail during next weeks meeting”, or as was the case in the final round of meetings “I will be getting to that in the next couple of slides, so just hold on”. Yet the explanation never came.   

   It seems to me, all you need is logic to know figure out what’s the truth here and what NCR’s goal really was.

   NCR’s ending argument, that they spent so much time, money, and effort developing, all came down to this:

NCR is opposed to the union.

To protect YOU from the UNION, NCR has incurred all the cost of these meetings, paid OT, flew out to California from all over the country to talk to you, and are opposed to the union because….

If you vote the union in, they are afraid you will make less money.

Well bless their cold black hearts!

It’s a good thing you have people like Cheadle and Rennick to look out for your interests!!

How does that make you feel?  Snug as a bug in a rug?

Cheadle- The same guy who eliminated the CE 3’s and cut their pay by almost 25%,

Rennick who claims that NCR never intended not to pay you for all of your work. (Come on. Really? She must think that CE’s in 771J accidently attended a mandatory conference call every day of the week at 7:30 despite being paid at 8:00am?)  She doesn’t think you deserve that settlement money. You should take comfort that she writes the policies in the CE handbook,  yet couldn’t explain the very availabilty pay policy she wrote during one of these meetings.)

So stay tuned. We’re going to be revisiting the tactics that were used in California, take a much closer look at them, and find the real truth.

Because- It ain’t over. Oh No. Not by a longshot.

The NCR CE’s deserve more.

Until that happens, I still have work to do.



11/19/2009 Posted by | Front Page: Most Recent Events | 1 Comment

Settlement Checks Are Here!

It’s truly been an honor and my pleasure. Now the CE’s from every state are finally getting back what belonged to them all along. I hope they know they deserve so much more. More dignity, more respect, more of a voice. BUT MOST OF ALL- THEY DESERVE THE TRUTH !! That’s something they aren’t getting out here in California right now. Who knew that HR worked part time as magicians? One illusion after another. Not to mention the straight out lying that’s been going on. It’s absolutely shameless. But CE’s are catching on and checking the facts. They are calling the NLRB and getting some shocking answers about what NCR is telling them. How someone could possibly think they have heard both sides, when NCR has taken 10 hrs of meetings, while they gave the union 15 minutes on the front porch. My goal was to help all the CE’s to get some real changes. The lawsuit couldn’t do it. (but I hope it helped out some) The IBEW can!! (so i wrote a little poem) SOUTHERN CALIFORNIA CE’S: If you want the best, Put IBEW to the test. Just Vote Yes.

11/02/2009 Posted by | Front Page: Most Recent Events | Leave a comment

The Boardroom

07/02/2009 Posted by | Front Page: Most Recent Events | 1 Comment



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